Unsent letter to McDonald's.

To Whom It May Concern:

I work an evening shift in a building close to your establishment. My lunch break is roughly between 6:30 and 7:30 PM, and I am often too lazy to get out of my car in the pursuit of food. This leaves with me with the option of either your restaurant or the Wendy's restaurant down the road. I am a firm believer in voting with my dollars, and I have previously decided not to vote for Wendy's anymore after not receiving what I had ordered. Fast food is not rocket science, and a competent manager should be able to find a workforce capable of such simple tasks as exchanging money in return for French fries. I regret to inform you that I will not be voting for your restaurant anymore, either. This saddens me, as it means I'll have to either get out of my car to acquire food during my lunch time, or I shall have to prepare it in advance. On the up side, I doubt anyone would argue that this is the healthier and tastier option for me. I believe it is in your interest to know why I shall no longer vote for your establishment with my money. Perhaps you can take action to remedy the problems with your restaurant so that others will not make the same choice that I have.

This evening, I went through the drive through at your restaurant. I originally intended to order a coffee, fries, and two apple pies, but on my way through I decided to get a chicken McNugget meal plus the apple pies. I ordered what I wanted, specifically requesting hot
mustard sauce, as I have noticed the sauce (and ketchup, for that matter) is never offered verbally anymore when I place an order. When I was handed the bag with my food in it, I asked for some ketchup for my fries, which was given to me. Upon leaving and opening my bag to consume my food, I discovered that not only had I not been given my fries, I had not been given my hot mustard sauce, either. I tried eating a chicken McNugget without the sauce, but I'm afraid they were rendered completely inedible (to my palette) by this omission. Essentially, I had been charged $5.41 for a medium coffee and two apple pies. This is simply unacceptable. If I'm eating at McDonald's, I don't expect the food to taste good, but I think it's reasonable to expect that I get what I have paid for.

Furthermore, your apparent policy of not giving out napkins unless specifically requested is ridiculous. I know you're trying to save money, but do you honestly believe people don't need napkins to go with a visibly greasy bag of food?

I want you to know that I don't normally complain about poor service, but I am hungry and angry right now, and I blame you. Perhaps you could do something to remedy your service situation in order to retain other customers.

Cordially,

Paulo